Singapore Website Awards

Case Study – 3Star Consulting Pte Ltd

// Case Study

Client Overview

3Star Consulting Pte Ltd is a leading IT Talent Outsourcing partner for Asian companies. As their business expanded, they recognized the need to enhance their efficiency and maintain their market relevance. Their existing manual system was no longer sufficient to handle the increasing communication and coordination demands required by their high-touch approach. After evaluating various off-the-shelf software options, they concluded that a customized solution was necessary to meet their specific needs.

Objective

  • Real-Time Access: Provide users with instant access to essential business information from anywhere.
  • Business Adaptability: Enable swift adaptation to changes through an internet-based system.
  • Enhanced Automation: Increase efficiency and accuracy with automated processes for data entry and management.

Challenges

  • Integration with Existing Processes: Integrating the new BAS with 3Star Consulting’s manual processes required careful planning to ensure a smooth transition without disrupting operations.
  • Customization Needs: Developing a tailored solution to meet 3Star Consulting’s unique requirements, while maintaining stability and usability, was a complex task.
  • Data Security and Compliance: Implementing stringent security measures for sensitive data without compromising system accessibility posed a critical challenge.
  • Scalability: Ensuring the system could scale with the company’s growth without major overhauls was key.
  • User Training and Adoption: Providing effective training and support to ensure smooth user adoption was essential for the system’s success.

Our Solution

Outsourcing Management Module
  • Digitized project management.
  • Enabled remote and secure access for staff.
  • Organized clients and outsourced staff with searchable databases and tracking features.
Knowledge-Based System
  • Managed product and system information through categorized tickets and topics.
  • Improved self-help efficiency with an auto-complete search engine.
Administration Module
  • Managed user roles and access levels.
  • Organized information and provided user login management.
User Training:
  • Provided comprehensive training and support to ensure smooth adoption and effective use of the new system.

Conclusion

%
Reduced Recruitment cycle
%
Reduced communications between Recruitment staff and clients