Case Study – Employee E-Flex Benefit System
Client Overview
Raffles Health Insurance, a prominent health insurance provider in Singapore, aimed to deliver a state-of-the-art employee benefits solution to cater to its high-profile clients, including Raffles Medical Group (RMG), Singapore Airlines (SIA), and DBS Bank. These organizations collectively represent close to 20,000 employees. The challenge was to develop a system that could manage the complex needs of these large, diverse workforces while providing flexibility, transparency, and ease of use.
Objective
- Scalable Platform: Manage benefits for 20,000 employees across large organizations.
- Customization: Tailor health plans to specific client needs like RMG, SIA, and DBS.
- Claims Management: Streamline claims processing for efficiency and transparency.
- Flex Dollar Integration: Enable flex dollar use for health-related e-commerce purchases.
- Enhance Satisfaction: Boost employee engagement with a flexible, user-friendly system.
- Operational Efficiency: Reduce administrative overhead and improve benefits management.
Challenges
Scalability: The system needed to support a large user base, ensuring smooth operation and performance for close to 20,000 employees across different organizations.
Customization Across Multiple Clients: Each organization had distinct requirements for employee benefits, necessitating a highly customizable system that could accommodate different plans and configurations.
Efficient Claims Processing: Given the scale, the claims management system had to be robust, capable of handling large volumes of claims efficiently and transparently.
Allowance and Flex Dollar Management: The system needed to manage various allowances and a flex dollar system, providing a seamless experience for employees to utilize their benefits.
Our Solution
- The system was built with a scalable architecture that ensures optimal performance even with a large number of users. The backend infrastructure can handle high traffic and data loads without compromising on speed or reliability.
- The system allows each organization—RMG, SIA, and DBS—to customize benefit plans to suit their specific workforce needs. Employees can choose from a variety of options, including medical, dental, wellness, and more, all tailored to the specific policies of their employer.
- The claims management module efficiently handles the high volume of claims from thousands of employees. Features include easy claim submission, real-time tracking, automated processing, and instant notifications, significantly reducing administrative overhead for both employees and Raffles Health Insurance.
- The system includes a flexible allowance management feature that tracks various types of allowances provided to employees. Additionally, the flex dollar component allows employees to spend their allocated dollars on health-related products and services through an integrated e-commerce platform.
Conclusion
- High Client Satisfaction: RMG, SIA, and DBS report high satisfaction with the flexible and user-friendly E-Flex system.
- Efficient Operations: The system enhances benefits management efficiency, reducing manual work and speeding up claims processing.
- Enhanced Engagement: Customizable benefits and an easy flex dollar system boost employee engagement and satisfaction.
The Employee E-Flex Benefit System developed by Myware Pte Ltd has proven to be a robust, scalable solution that meets the needs of Raffles Health Insurance’s large and diverse client base. By supporting close to 20,000 employees across RMG, SIA, and DBS, the system has enhanced operational efficiency, increased client satisfaction, and improved employee engagement. This case study underscores Myware Pte Ltd’s ability to deliver powerful, customized solutions for complex, large-scale client needs.