Case Study – Intelia Consulting Pte Ltd
Client Overview
Client: Intelia Consulting
Industry: Agency Building
Project: Cloud-Based System and Mobile App Development
Background:
Intelia Consulting, a leading agency builder in Singapore, needed to automate their manual processes to manage increasing communications and coordination with their growing client network. They engaged Myware Pte Ltd to develop a customized Business Automation System (BAS) to enhance efficiency, accuracy, and adaptability.
Objective
Real-Time Access to Information
Enable users to access critical business information (e.g., contacts, leads, candidates, quotations, invoices) from anywhere at any time, ensuring seamless business operations.Adaptability to the Changing Business Environment
Allow Intelia Consulting to quickly adapt to changes in their business environment through a flexible, internet-based platform, maintaining relevance and efficiency.Increased Efficiency, Accuracy, and Relevancy
Enhance overall efficiency by automating processes, incorporating data validations, and implementing auto-calculations to ensure accuracy and relevance in data management
Challenges
- Manual Process Inefficiencies Intelia Consulting’s manual systems couldn’t handle the growing volume of client communications, leading to inefficiencies and errors.
- Challenge in Maintaining High-Touch Engagement As the business expanded, it became difficult to maintain personalized client interactions while automating routine tasks.
- Need for Rapid Adaptability The Covid-19 Circuit Breaker underscored the need for a flexible system to support remote work and business continuity.
- Limitations of Off-the-Shelf Solutions Available software options lacked the necessary customization, scalability, and integration to meet Intelia Consulting’s specific needs.
Our Solution
Customized Business Automation System (BAS)
Developed a cloud-based system with modules for CRM, Contact Management, Invoicing, Candidate Tracking, Payroll, and Reporting. This system automated manual processes, enabling real-time data access and improving efficiency.Mobile App Development
Created iOS and Android apps for clients and candidates, offering features like profile management, booking, billing, support, and communication, allowing for remote access and maintaining high-touch client engagement.
User Interface and Experience Design
Designed custom software skins for the system and apps, ensuring an intuitive and engaging user experience.Project Management and Security
Managed the project from start to finish, including usability testing, debugging, and implementing robust security measures.Training and Support
Provided training to ensure Intelia’s staff could effectively use and maintain the new system.