FAQ

SG Parcelbox Account

1. Login to www.sgparcelbox.com (this is the e-commerce site, enabling you to purchase and manage your online orders seamlessly)
   • Use your registered email address
   • Follow by your password


2. Login to SG PARCELBOX Mobile App (this App provides seamless control over your Parcel Box)
   • Use the same email address as above
   • Use the same password as above

Setting up Parcel Box

1. Connecting Box to Wi-Fi → watch video


2. Link Mobile Phone to Parcel Box → watch video


3. Change Box’s Master Pin Code → watch video


4. Parcel Box’s Menu, watch video


5. Charging Parcel Box, watch video

Parcel Box features

1. Parcel Box’s Menu, watch video


2. AI-driven image recognition detects if the box is empty or occupied , watch video

Mobile App features

1. Mobile App features
   • Setting Delivery Pin Code → watch video
   • Setting Pickup Pin Code → watch video
   • Remotely unlock Parcel Box’s Door → Use Big Blue Button on Mobile App → watch video
   • Setup for Delivery without Pin code → Quick Access function → watch video
   • Different delivery options → watch video
   • Notification → watch video
   • App Settings → watch video


2. E-commerce features on Mobile App
   • SG Parcel Shop is the integrated e-commerce platform of the SG PARCELBOX App → watch video
   • MyShop is your personal marketplace within the SG PARCELBOX Community! List up to 5 items for sale and explore products from fellow box users. Utilize your parcel box for seamless delivery and collection, enhancing convenience for everyone involved. → watch video

Troubleshooting

email: support@sgparcelbox.com or call our hotline: 9389 7349 (Mon-Fri 8am to 6pm, Sat 8am – 2pm) if the remedies fail

• Parcel Box cannot connect to WiFI → watch video


• Forgot Box Master Pin Code → watch video


• Box’s buzzer activates easily with the slightest touch → reduce motion sensor sensitivity → watch video


• I forgot my Box’s Master Pin code → email or call us with the information above


• Parcel Box shows black screen even after tapping the screen
  • Connect a charging cable (make sure it’s a working cable) to the bottom right of the screen holder. Tap the screen again. If screen turns on, continue to charge for at least another 4 hours.
  • Connect a charging cable, if screen remains black, please contact us.


• Parcel Box screen is active, but the system becomes unresponsive and fails to complete tasks. (this can occur when Box loses WiFi connection during an ongoing task)
  • Key in Box’s Master Pin Code to open Box’s door. Behind the door, on top-left side of the plastic enclosure is a switch. Push left to off Screen, wait for 5 seconds, then push right to activate screen. Do functional test using Box’s Master pin code to open and close the door and check that the notifications matches your action.
  • Not able to key in Box‘s Master Pin Code. Use the physical key to open Box’s door, switch off the screen and then turn it back on. Do functional test as above
  • Turn on Box’s screen, check the WIFI signal;
    • If signal is weak or there is no signal, reconnect the box to your home WiFi → watch video
    • If signal is strong and there is no notification going to the phone, try linking phone to Box → watch video

Warranty

1. Warranty Information